Samsung Galaxy Z Flip 4

How to Fix Samsung Z Flip 4 Caller ID Not Working

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Caller ID is a telecommunication feature that allows you to identify the phone number and the name of the incoming caller before answering the call. It determines who is calling you and decides whether to answer the call or not.

Call ID is an important feature of any smartphone. Are you having a problem with caller ID not working on your Galaxy Z Flip 4? Don’t worry. In this guide, we have explained five steps to solve this issue.

There are four reasons why the caller ID not working on your Galaxy Z Flip 4

Caller ID Setting: The caller ID feature may be disabled or turned off in the phone’s settings.

Network or Carrier Issues: Problems with the network or your mobile service provider will affect the delivery of caller ID information.

Incompatible or Outdated Software: Outdated software on the phone will cause compatibility issues and affect caller ID functionality.

Hardware or Software Malfunction: Faulty hardware components or software glitches will cause issues with caller ID.  

In this guide, we will describe the step by steps instructions to solve this issue. After following those you will fix the problem.

So let’s get started.

Fix 01: Turn On “Show Your Caller ID”

When you turn on the “Show Your Caller ID” option on your Galaxy Z Flip 4, it allows your phone number to be displayed to the recipient when you make outgoing calls.

Therefore, you need to set the “Show your caller ID” option to “Show always” in phone settings in order to make the caller ID work correctly.

Here are the steps on how to enable this setting:

  1. Open the Phone app
  2. Tap the three vertical dots
three dots
  1. Tap on Settings.
phon call setting
  1. Tap on Supplementary services.
Supplementary services
  1. Tap on Show your caller ID.
show caller id

After the settings, you need to check the caller ID works.

If it’s not. You need to follow the next step.

Fix 02: Force Restart the Device

Force restart performs a specific action on your Galaxy Z Flip 4 phone that will help resolve certain software-related issues or unresponsiveness. 

If there is a glitch or error affecting the caller ID functionality,  force restart will help clear those issues and allow the system processes to start fresh.

When you force restart the device, it refreshes the system settings and configurations, which will potentially fix any misconfigurations or settings-related issues affecting the caller ID.

To do this:

  1. Press and hold the power key and volume down key together until the device starts to turn off and display the Samsung logo.

Now is your call ID problem resolved? If it is happening yet. Let’s move to the next step.

Fix 03: Clear Call App Cache

In smartphones, including Samsung Galaxy Z Flip 4, the term “cache” refers to the temporary storage area where data is stored to facilitate faster access and improve performance.

The “Call app cache” typically refers to the temporary storage area where data related to the phone’s call app or dialer app is stored on a smartphone. It will improve the performance and speed of the call app by allowing quick access to frequently used data.

Clearing the app cache can improve the app’s performance and potentially resolve any related issues. So you need to clear the call app cache.

Here are the step-by-step instructions on how to clear the Call app cache:

  1. Go to Settings.
  2. Tap on Apps.
  1. Select “Call app”
Scroll down and select App Name
  1. Go to Storage.
App Storage Settings
  1. Tap on Clear data.
Clear App Data

After clearing the app cache, you need to check your caller ID is working properly. If it does not resolve your problem, you have two steps to follow.

Fix 04: Do a Software Update

A software update in your smartphone refers to the process of installing a new version of the operating system (OS) or firmware on the device.

Software updates frequently introduce new features and functionalities to enhance the user experience. 

If the caller ID issue is caused by a software bug or glitch, a software update will include bug fixes that specifically address the problem.

Here are the steps on how to update the device software.

  1. Head over to Settings.
  2. Tap on Battery and device care.
Battery and device care11
  1. Tap on Software update.
Software update12
  1. Then, tap on Download and install.

So far we have explained four steps to fix the caller ID issue on your Galaxy Z Flip 4. If the problem is still not resolved, You need to follow the last step.

Fix 05: Reset All Settings

Misconfigured settings related to caller ID will prevent the proper display of caller information. 

When troubleshooting caller ID issues, finding and fixing individual misconfigured settings will be a time-consuming process. So you need to reset all settings on your Galaxy Z Flip 4.

Here are the steps you need to follow;

  1. Head over to Settings.
  2. Go to General management.
general management
  1. Tap on Reset.
  1. Tap on Reset all settings.
reset all
  1. Confirm.

Now check your Galaxy Z Flip 4 and see the caller ID working properly.

Wrapping Up

In this guide, we have explained five steps to fixing the caller ID not working in your Samsung Galaxy Z Flip 4 phone. We think this guide helped you to fix the issue.

If you have any questions regarding this article you can comment below. We are happy if you leave us feedback.


James is the leader of our website and brings a wealth of knowledge in hardware troubleshooting. With his background as a certified electronic technician and experience working at a smartphone repair shop, James has an intimate understanding of the inner workings of high-end smartphones. He will guide users through various steps to identify hardware issues and provide practical solutions. While James won’t dive into intricate technical details, he aims to empower users to take action and resolve hardware problems.